Why Delta Needs to Empower Its Agents

I admit, I booked my flight in haste.  Under normal circumstances, I’d never book a 36 minute connection.  But I was greiving, flying to a funeral, and I needed to get home and back, so I didn’t pay close attention to the flight details. Once in New Jersey,  I called Delta concerned about the short…

A New Impromptu Trip

Is there anything more exciting than planning a new trip?  Especially one you didn’t expect to make? As readers of my blog know, I occasionally travel to Boston for work. I have a partially packed trip coming up that is going to necessitate me to be in Boston for the full work week.  This means,…